Poor after sale service

Dear MWEB Support Team,

I am writing to formally raise a complaint regarding the difficulty I am experiencing in resolving my account issue.

My account was disconnected after I lost my phone. I am trying to update my contact details so that I can receive a new OTP pin in order to verify my account and settle any outstanding balance. I have already made payment after the disconnection, and proof of payment has been provided.

I have been waiting for more than 60 minutes on the phone just to speak to a representative. The airtime costs I am incurring while holding are becoming more than the actual outstanding balance on my account. This is extremely frustrating.

In addition, I have attempted to use the chatbot and have sent multiple emails in an effort to resolve this matter, but I have not received the necessary assistance.

Please urgently update my contact number to *** and confirm via email once the change has been completed. I would also appreciate it if a representative could contact me or respond to this email to ensure that my details have been successfully updated and that my service can be reconnected.

I kindly request that this matter be addressed as soon as possible.

Kind regards, Johan Janse Van Rensburg