Poor after sakes service - no internet connection

The worst customer experience Iv had in a long time!!!!! Iv been calling all day!!! 4 times to be exact to enquiry why my connection has not been activated!! I Swopped from business package to personal and did everything required to conclude the sale, well ahead of the disconnect date! On the 1st of the new month, no one is found to assist and tell me why I have no connection! I was told there will be no down time as I work from home so this was important. Everything I dreaded happened! The Sakes person I dealt with who I emaile all day couldn’t return my call, yet to do the sale she was contactable. Poor service!!! The only person that managed to do something was Ashwin who dialed me back to transfer me ro Sales Support and as I log this complaint, I still wait for an answer on the other end 19:13 minutes holding!