Poor ADSL Connection\Line Speed flactuating
<p>Telkom \ Mweb Poor ADSL Connection MWEB [REF#: ***] : 2Meg speed is ridiculous.</p> <p>Telkom [534CWK080616] Customer Rep: Ntswaki</p> <p> </p> <p>This is soo frustrating, and out of order totally unexceptable service. </p> <p> </p> <p>My internet speed is very poor, i logged a call with Mweb to investigate on their side and they advised that i must contact Telkom to check the causes of fluctuations on my ADSL line. I called Telkom and spoke to Ntswaki who advise that there are no isseus with my line but she did a reset on my port and i had to restart my Moderm and test again. The issue still persist, this is poor service and its bringing unneccessary strain to myself as i need to do some work.</p> <p> </p> <p>Can someone please look into this? currently i am so disatisfied.</p> <p> </p>
Good day lwazi-xashimba,
Thank you for taking the time to bring this matter to our attention, we appreciate you taking the time to do so.
As discussed with our client service representative, this matter has since been addressed and we will log a call back for you with a technical specialist.
They will do some troubleshooting with you on the account and advise you on the best way forward once they have concluded their tests.
Kind regards
MWEB Client Services
Best regards,
Good day lwazi-xashimba,
Thank you for taking the time to bring this matter to our attention, we appreciate you taking the time to do so.
As discussed with our client service representative, this matter has since been addressed and we will log a call back for you with a technical specialist.
They will do some troubleshooting with you on the account and advise you on the best way forward once they have concluded their tests.
Kind regards
MWEB Client Services
Best regards,
