1 reviews | Active since Dec 2010

09 Jun 2015, 19:57

Poor ADSL connection

Connection keeps connecting/disconnecting:<br> 1. Fault lodged with Mweb (they tell me to borrow my neighbours modem - W T F!)<br> 2. Call Telkom (noted speed is at 6 and not 10Mb/s as it should be. Simple DSLAM reset... we at 10 again... ongoing disconnect reconnect<br> 3. Call Mweb again (told to go buy a new splitter - I do one better, BUY NEW MODEM!<br> <br> So, now what... ONGOING problem. Get disconnected.... quickly change username to guest@Telkomadsl... I can log in. <br> Problem is probably with MWEB.... sort it out ASAP. If you can't ... take this as my second last month of service with you and transfer my line back to Telkom ASAP.

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Replies (1)
Mweb
Mweb's reply10 Jun 2015, 09:22
Official
Hello kdt,

Thank you for taking the time to raise your concerns.

Our customer care representative has since been in contact with you.

The query is with our Technical specialist team, who will be doing all they can to assist.

Please bear us during this time.

Kind regards
MWEB Client Services

Best regards,