1 reviews | Active since Dec 2012
POOR ACCOUNT HANDLING AND SERVICE
I have taken out a new 2mb premium uncapped package and 15days into the first month I am throttled on 130GB where you are supposed to be throttled at 200GB. when you call for assistance you are told that during the first 15 days (ONLY THE FIRST 15 DAYS OF THE FIRST MONTH) the system will check your usage and predict how much you may use and throttle you BEFORE you get near the throttle limit and they tell you there is no way for them to reverse this. <br> <br> THIS IS UNACCEPTABLE!! now I must sit another 15days throttled because the system HAS FORWARD CALCULATED that I may go over the limit? and they cant revert it? what kind of system can you not as the admins over ride? I do not believe that for one second. <br> <br> THIS IS POOR POOR SERVICE. I have always defended mweb and promoted it as the best provider around but maybe I was mistaken?<br> <br> my land line number ***
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We have explained that during the first month, the system works out daily average. If you exceed the daily average of the threshold imposed on the account, throttling is implemented.
This only occurs during the first month, as there is not 30 days usage for the system to imposed the threshold on.
An alternate solution has been provided to you, hopefully this appeases the frustration the process may have caused you.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We have explained that during the first month, the system works out daily average. If you exceed the daily average of the threshold imposed on the account, throttling is implemented.
This only occurs during the first month, as there is not 30 days usage for the system to imposed the threshold on.
An alternate solution has been provided to you, hopefully this appeases the frustration the process may have caused you.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services