jF
johlanda F
1 reviews | Active since Feb 2014
06 Sept 2026, 11:35
Poooooooor service.
Terrible service, poor communication ..... The take your money and then just keep on telling yoi to Rika after I completed it 4x. Everutime a direct story. So if they get your money then they ignore you. Keep ons giving g same excuses over and over again. Wors service i ever received. How many time.must you Rika? 20x?? I want .y money or my router on 24 hrs.
Helpful (0)
Replies (13)0
Replies (13)
Mweb's replyOfficial
07 Sept 2026, 11:23Hi Johlanda,
We understand how frustrating it must be to feel that your sign-up journey has not progressed as smoothly as expected, particularly when you have already completed the RICA process multiple times. This is not the experience we want for our clients, and getting connected should be a straightforward and seamless process.
To help us resolve this as quickly as possible, please send your RICA documentation to ***, including:
Please use the subject line: RICA documents for Account ID: ***1Once the documents have been sent, kindly let us know via direct message on Hello Peter. We will then engage the relevant team to urgently follow up on the matter and ensure there are no further unnecessary delays in processing your order.
Kind regards,
Mweb Team
We understand how frustrating it must be to feel that your sign-up journey has not progressed as smoothly as expected, particularly when you have already completed the RICA process multiple times. This is not the experience we want for our clients, and getting connected should be a straightforward and seamless process.
To help us resolve this as quickly as possible, please send your RICA documentation to ***, including:
- A copy of your valid ID
- Proof of address not older than 3 months
Please use the subject line: RICA documents for Account ID: ***1Once the documents have been sent, kindly let us know via direct message on Hello Peter. We will then engage the relevant team to urgently follow up on the matter and ensure there are no further unnecessary delays in processing your order.
Kind regards,
Mweb Team
Mweb's reply07 Sept 2026, 11:23
Official
Hi Johlanda,
We understand how frustrating it must be to feel that your sign-up journey has not progressed as smoothly as expected, particularly when you have already completed the RICA process multiple times. This is not the experience we want for our clients, and getting connected should be a straightforward and seamless process.
To help us resolve this as quickly as possible, please send your RICA documentation to ***, including:
Please use the subject line: RICA documents for Account ID: ***1Once the documents have been sent, kindly let us know via direct message on Hello Peter. We will then engage the relevant team to urgently follow up on the matter and ensure there are no further unnecessary delays in processing your order.
Kind regards,
Mweb Team
We understand how frustrating it must be to feel that your sign-up journey has not progressed as smoothly as expected, particularly when you have already completed the RICA process multiple times. This is not the experience we want for our clients, and getting connected should be a straightforward and seamless process.
To help us resolve this as quickly as possible, please send your RICA documentation to ***, including:
- A copy of your valid ID
- Proof of address not older than 3 months
Please use the subject line: RICA documents for Account ID: ***1Once the documents have been sent, kindly let us know via direct message on Hello Peter. We will then engage the relevant team to urgently follow up on the matter and ensure there are no further unnecessary delays in processing your order.
Kind regards,
Mweb Team
jF
johlanda F's updateReviewer Update
07 Sept 2026, 11:41That's the same hobby story you are telling me the entire time and everybody else.
Not wven your phone numbers working??
Your ao called sorry for a manager needs to phone me ASAP.
***
Not wven your phone numbers working??
Your ao called sorry for a manager needs to phone me ASAP.
***
jF
johlanda F's update07 Sept 2026, 11:41
Reviewer Update
That's the same hobby story you are telling me the entire time and everybody else.
Not wven your phone numbers working??
Your ao called sorry for a manager needs to phone me ASAP.
***
Not wven your phone numbers working??
Your ao called sorry for a manager needs to phone me ASAP.
***
Mweb's replyOfficial
07 Sept 2026, 15:05Hello johlanda
We see our teams have logged a request directly to our Telkom LTE partners regarding the upload of your RICA documentation to move the activation process forward. You will receive an email the moment the LTE service activates on all the relevant systems.
Kind regards,
The Mweb Team
We see our teams have logged a request directly to our Telkom LTE partners regarding the upload of your RICA documentation to move the activation process forward. You will receive an email the moment the LTE service activates on all the relevant systems.
Kind regards,
The Mweb Team
Mweb's reply07 Sept 2026, 15:05
Official
Hello johlanda
We see our teams have logged a request directly to our Telkom LTE partners regarding the upload of your RICA documentation to move the activation process forward. You will receive an email the moment the LTE service activates on all the relevant systems.
Kind regards,
The Mweb Team
We see our teams have logged a request directly to our Telkom LTE partners regarding the upload of your RICA documentation to move the activation process forward. You will receive an email the moment the LTE service activates on all the relevant systems.
Kind regards,
The Mweb Team
jF
johlanda F's updateReviewer Update
08 Sept 2026, 11:37Now I have the rooter but your service team said that now I need to wait 24 to 47 hrs (that's all frase they know) before the Sim can activate????
Yes. Activating my rooter ans simcard that I can connect.
This is the most terrible service I have ever received from a provider. Truely
Yes. Activating my rooter ans simcard that I can connect.
This is the most terrible service I have ever received from a provider. Truely
jF
johlanda F's update08 Sept 2026, 11:37
Reviewer Update
Now I have the rooter but your service team said that now I need to wait 24 to 47 hrs (that's all frase they know) before the Sim can activate????
Yes. Activating my rooter ans simcard that I can connect.
This is the most terrible service I have ever received from a provider. Truely
Yes. Activating my rooter ans simcard that I can connect.
This is the most terrible service I have ever received from a provider. Truely
Mweb's replyOfficial
08 Sept 2026, 11:50Hi Johlanda,We understand your frustration, especially now that you have the router but are still unable to connect because the SIM has not yet activated.We can see that the activation is still dependent on the RICA documentation being processed on the Telkom LTE side. We understand that being advised to wait again after already experiencing delays is frustrating, particularly when you simply need the service to be active and working.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Sept 2026, 11:50
Official
Hi Johlanda,We understand your frustration, especially now that you have the router but are still unable to connect because the SIM has not yet activated.We can see that the activation is still dependent on the RICA documentation being processed on the Telkom LTE side. We understand that being advised to wait again after already experiencing delays is frustrating, particularly when you simply need the service to be active and working.Kind regards,
The Mweb Team
The Mweb Team
jF
johlanda F's updateReviewer Update
08 Sept 2026, 11:56Yes tomorrow your answer again will. 24 to 48 hrs.....
jF
johlanda F's update08 Sept 2026, 11:56
Reviewer Update
Yes tomorrow your answer again will. 24 to 48 hrs.....
Mweb's replyOfficial
08 Sept 2026, 12:01Hi Johlanda,We understand your frustration, especially after already being asked to wait for an update and now expecting to hear the same timeframe again.We don’t want to give you another timeframe that we cannot confirm. The activation is still dependent on the RICA documentation being processed on the Telkom LTE side, and we’re unable to confirm exactly when this will be completed.We appreciate how frustrating this is, particularly now that you have the router but still cannot use the service.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Sept 2026, 12:01
Official
Hi Johlanda,We understand your frustration, especially after already being asked to wait for an update and now expecting to hear the same timeframe again.We don’t want to give you another timeframe that we cannot confirm. The activation is still dependent on the RICA documentation being processed on the Telkom LTE side, and we’re unable to confirm exactly when this will be completed.We appreciate how frustrating this is, particularly now that you have the router but still cannot use the service.Kind regards,
The Mweb Team
The Mweb Team
jF
johlanda F's updateReviewer Update
08 Sept 2026, 12:02Just copy ans paste same excuaes
jF
johlanda F's update08 Sept 2026, 12:02
Reviewer Update
Just copy ans paste same excuaes
Mweb's replyOfficial
08 Sept 2026, 12:12Hi Johlanda,We understand your frustration, and we can appreciate why you’re disappointed after having to wait so long to get your service working. You have the router, but you’re still unable to use the service, and we recognise that this is not the experience you expected.We’re continuing to follow up on the activation so that the outstanding issue can be addressed. While we’re unable to confirm a specific timeframe at this stage, we want to assure you that the matter has not been overlooked and remains in progress.We’ll provide an update as soon as we have confirmed information to share with you.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Sept 2026, 12:12
Official
Hi Johlanda,We understand your frustration, and we can appreciate why you’re disappointed after having to wait so long to get your service working. You have the router, but you’re still unable to use the service, and we recognise that this is not the experience you expected.We’re continuing to follow up on the activation so that the outstanding issue can be addressed. While we’re unable to confirm a specific timeframe at this stage, we want to assure you that the matter has not been overlooked and remains in progress.We’ll provide an update as soon as we have confirmed information to share with you.Kind regards,
The Mweb Team
The Mweb Team
jF
johlanda F's updateReviewer Update
09 Sept 2026, 10:18So still no internet.
No one knows what is going on at MWEB??
Look at your reply on whatsapp??
You will be delivering today????
Im speechless
This is such terrible service i have ever received in my life.
No one knows what is going on at MWEB??
Look at your reply on whatsapp??
You will be delivering today????
Im speechless
This is such terrible service i have ever received in my life.
jF
johlanda F's update09 Sept 2026, 10:18
Reviewer Update
So still no internet.
No one knows what is going on at MWEB??
Look at your reply on whatsapp??
You will be delivering today????
Im speechless
This is such terrible service i have ever received in my life.
No one knows what is going on at MWEB??
Look at your reply on whatsapp??
You will be delivering today????
Im speechless
This is such terrible service i have ever received in my life.
Mweb's replyOfficial
09 Sept 2026, 11:24Hi Johlanda,
We completely understand your frustration and disappointment, especially after waiting so long for your service to be activated and then receiving communication that appears to conflict with the current status of your order. We can see that you are currently in contact with one of our agents and that assistance is being provided. The team remains engaged with your query and is working to provide clarity on the status of the service and the next steps required to get you connected.
Kind regards,
Mweb Team
We completely understand your frustration and disappointment, especially after waiting so long for your service to be activated and then receiving communication that appears to conflict with the current status of your order. We can see that you are currently in contact with one of our agents and that assistance is being provided. The team remains engaged with your query and is working to provide clarity on the status of the service and the next steps required to get you connected.
Kind regards,
Mweb Team
Mweb's reply09 Sept 2026, 11:24
Official
Hi Johlanda,
We completely understand your frustration and disappointment, especially after waiting so long for your service to be activated and then receiving communication that appears to conflict with the current status of your order. We can see that you are currently in contact with one of our agents and that assistance is being provided. The team remains engaged with your query and is working to provide clarity on the status of the service and the next steps required to get you connected.
Kind regards,
Mweb Team
We completely understand your frustration and disappointment, especially after waiting so long for your service to be activated and then receiving communication that appears to conflict with the current status of your order. We can see that you are currently in contact with one of our agents and that assistance is being provided. The team remains engaged with your query and is working to provide clarity on the status of the service and the next steps required to get you connected.
Kind regards,
Mweb Team
jF
johlanda F's updateReviewer Update
09 Sept 2026, 11:27Now I must wait 72 hrs??
Johlanda Fourie ***
***
Johlanda Fourie ***
***
jF
johlanda F's update09 Sept 2026, 11:27
Reviewer Update
Now I must wait 72 hrs??
Johlanda Fourie ***
***
Johlanda Fourie ***
***
Mweb's replyOfficial
09 Sept 2026, 11:44Hello Johlanda,
We see you are still communicating with one of our agents, who will continue to provide you with the necessary feedback and updates as the engagement progresses. The matter remains with the relevant team, and they will keep you informed of any developments regarding your activation.We would also like to encourage you to remove any personal information, such as your ID number and cellphone number, from your public review where possible to help protect your privacy and security..Kind regards,
Mweb Team
We see you are still communicating with one of our agents, who will continue to provide you with the necessary feedback and updates as the engagement progresses. The matter remains with the relevant team, and they will keep you informed of any developments regarding your activation.We would also like to encourage you to remove any personal information, such as your ID number and cellphone number, from your public review where possible to help protect your privacy and security..Kind regards,
Mweb Team
Mweb's reply09 Sept 2026, 11:44
Official
Hello Johlanda,
We see you are still communicating with one of our agents, who will continue to provide you with the necessary feedback and updates as the engagement progresses. The matter remains with the relevant team, and they will keep you informed of any developments regarding your activation.We would also like to encourage you to remove any personal information, such as your ID number and cellphone number, from your public review where possible to help protect your privacy and security..Kind regards,
Mweb Team
We see you are still communicating with one of our agents, who will continue to provide you with the necessary feedback and updates as the engagement progresses. The matter remains with the relevant team, and they will keep you informed of any developments regarding your activation.We would also like to encourage you to remove any personal information, such as your ID number and cellphone number, from your public review where possible to help protect your privacy and security..Kind regards,
Mweb Team