1 reviews | Active since Jul 2016
PLEASE PLEASE Mweb, it's been 9 weeks now to sort my email to no avail
It's been 9 weeks now since your email transition that I do not receive my important emails. Lost R19,000+ in income thus far attempting to sort this out livechat to no avail.I pleaded every single time. Will do same again... PLEASE PLEASE MWEB. This service worked. I had no problem with spam. Now I no longer receive critical emails but enough spam. Been in contact, mostly with Kevin on at least 6 occasions. He sorted out my banking emails, but not the rest. Can someone call me and take me through the necessary steps? The email with detail list of important emails I do not receive was submitted to Kevin at 12:23 on 25 March. He rep**** that the list will be sent to his team for adding at 25 March 14:34. It’s now a week later and I still do not receive those urgent emails. If you can let me have a date that you can call me, I will waste another opportunity of earning an income and sit and wait at my computer. I REALLY need this sorted. PLEASE PLEASE.PLEASE just do not spam my banking emails again. Those are the most important to me.
We completely understand how stressful and frustrating this situation has been, especially with the impact on your income and the importance of receiving critical emails. Losing essential messages despite repeated attempts to resolve this is unacceptable. We’ve escalated your feedback directly to the relevant team members. They will review your profile thoroughly and ensure you receive direct assistance as soon as possible. A team member will contact you to guide you through the steps needed to restore all critical emails while keeping your banking emails safe from spam.
Kind regards,
The Mweb Team
We completely understand how stressful and frustrating this situation has been, especially with the impact on your income and the importance of receiving critical emails. Losing essential messages despite repeated attempts to resolve this is unacceptable. We’ve escalated your feedback directly to the relevant team members. They will review your profile thoroughly and ensure you receive direct assistance as soon as possible. A team member will contact you to guide you through the steps needed to restore all critical emails while keeping your banking emails safe from spam.
Kind regards,
The Mweb Team