GA
Gert A
1 reviews | Active since Jul 2016
25 Mar 2026, 08:34
Please Mweb, I CANNOT CARRY ON LIKE THIS PLEASE PLEASE...
PLEASE Mweb, Was in contact with Kevin for assistance since your move to new email platform end January. All worked 100% prior to this. To this stage it's cost me in excess of R18,000 in lost income alone. I AM NOT A TECH FUNDI. PLEASE, PLEASE just sort this out. Now I get my banking emails but the Municipal and other accounts and access to my Alan Gray account is impossible. Sent Kevin emails to no avail. PLEASE PLEASE it worked 100% up to end January. I NEED to get this working. PLEASE PLEASE. I cannot sit at home for hours trying to reach you to fix this. I have to earn an income to support my sick wife of 54 years at age 76. PLEASE PLEASE HELP SORT THIS OUT FOR ONCE. PLEASE.
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Replies (5)0
Replies (5)
Mweb's replyOfficial
25 Mar 2026, 08:44Morning Gert. Thank you for reaching out and for sharing the details around your experience. We understand how critical your email access is, especially given the impact this has had on your income and daily responsibilities. This situation is understandably very distressing, and it is important to us that it is resolved properly. We have reached out directly to the assigned agent to urgently investigate the issue and take ownership of getting this resolved. He will review the changes related to the new email platform and advise you on the next steps directly. (Ref# MWB***6)
In the meantime, there are a few quick checks that may help restore access while this is being investigated:
Our focus is to restore full functionality to your mailbox as quickly as possible so you can continue with your day-to-day activities without disruption. We will ensure this receives the attention it requires. We appreciate your patience and the opportunity to get this resolved for you.
Kind regards,
The Mweb Team
In the meantime, there are a few quick checks that may help restore access while this is being investigated:
- Please check your Junk or Spam folders to ensure important emails are not being filtered incorrectly
- Confirm that the affected senders, such as your bank or municipal accounts, are not blocked or added to any filters
- If possible, try accessing your mailbox via webmail to rule out any device or app-related issues
Our focus is to restore full functionality to your mailbox as quickly as possible so you can continue with your day-to-day activities without disruption. We will ensure this receives the attention it requires. We appreciate your patience and the opportunity to get this resolved for you.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply25 Mar 2026, 08:44
Official
Morning Gert. Thank you for reaching out and for sharing the details around your experience. We understand how critical your email access is, especially given the impact this has had on your income and daily responsibilities. This situation is understandably very distressing, and it is important to us that it is resolved properly. We have reached out directly to the assigned agent to urgently investigate the issue and take ownership of getting this resolved. He will review the changes related to the new email platform and advise you on the next steps directly. (Ref# MWB***6)
In the meantime, there are a few quick checks that may help restore access while this is being investigated:
Our focus is to restore full functionality to your mailbox as quickly as possible so you can continue with your day-to-day activities without disruption. We will ensure this receives the attention it requires. We appreciate your patience and the opportunity to get this resolved for you.
Kind regards,
The Mweb Team
In the meantime, there are a few quick checks that may help restore access while this is being investigated:
- Please check your Junk or Spam folders to ensure important emails are not being filtered incorrectly
- Confirm that the affected senders, such as your bank or municipal accounts, are not blocked or added to any filters
- If possible, try accessing your mailbox via webmail to rule out any device or app-related issues
Our focus is to restore full functionality to your mailbox as quickly as possible so you can continue with your day-to-day activities without disruption. We will ensure this receives the attention it requires. We appreciate your patience and the opportunity to get this resolved for you.
Kind regards,
The Mweb Team
Best regards,
GA
Gert A's updateReviewer Update
25 Mar 2026, 10:05Checked all of the above. Our local, small town IT support just not interested attempting to assist (at my expense) any longer. 'He calls it total chaos'. His suggestion, get them to sort out their problems. I NEED TO RECEIVE ALL MY EMAILS. I will then decide which i do not want. the way you do iy=t now by blocking mails I'm not even aware of is just NOT ON.
GA
Gert A's update25 Mar 2026, 10:05
Reviewer Update
Checked all of the above. Our local, small town IT support just not interested attempting to assist (at my expense) any longer. 'He calls it total chaos'. His suggestion, get them to sort out their problems. I NEED TO RECEIVE ALL MY EMAILS. I will then decide which i do not want. the way you do iy=t now by blocking mails I'm not even aware of is just NOT ON.
Mweb's replyOfficial
25 Mar 2026, 10:16Hi Gert, we understand how frustrating this has been, especially given the difficulties in managing your emails and the impact it’s had. Your concerns are completely understandable. Our technical team is currently looking into this and will provide an update once they have reviewed the situation.
This will allow the email management to be addressed appropriately, so you can receive all your emails and manage them according to your preferences. Kind regards,
The Mweb Team
This will allow the email management to be addressed appropriately, so you can receive all your emails and manage them according to your preferences. Kind regards,
The Mweb Team
Best regards,
Mweb's reply25 Mar 2026, 10:16
Official
Hi Gert, we understand how frustrating this has been, especially given the difficulties in managing your emails and the impact it’s had. Your concerns are completely understandable. Our technical team is currently looking into this and will provide an update once they have reviewed the situation.
This will allow the email management to be addressed appropriately, so you can receive all your emails and manage them according to your preferences. Kind regards,
The Mweb Team
This will allow the email management to be addressed appropriately, so you can receive all your emails and manage them according to your preferences. Kind regards,
The Mweb Team
Best regards,
GA
Gert A's updateReviewer Update
26 Mar 2026, 19:00Hi Mweb, I've been pleading and begging now for longer than 6 weeks to please get my email sorted. See all on HelloPeter and my personal emails to Kevin/Tevin. Kevin got my banking emails sorted. However, now i do not receive the other emails, amongst others my municipal account, Alan Gray and various others. ALL MY EMAILS regarding this not only contains the words PLEASE, PLEASE but also my financial loss due to time spent emailing and live chat waiting... waiting without results. Sent Kevin/Tevin emails yesterday with a list of emails which I need to come through. He undertook to get results. Obviously pleading does not help, I still do not receive the emails that I sent addresses through yesterday, Considering pleading thus far was unsuccessful, WHAT THE HECK MUST I DO TO RESTORE THE SERVICE I WAS GETTING PRIOR TO YOUR TRANSITIONS THAT I NO LONGER RECEIVE BUT STILL PAY FOR. I have record of all the emails sent through to Kevin/Tevin. THE REST YOU CAN FIND ON HELLOPETER. ONCE MORE PLEASE PLEASE PLEASE. WHAT MUST I DO TO GET THIS SERVICE GOING?????? I Cannot keep losing income, I have a my wife of 54 years that I WILL look after but is currently being hampered by Mweb.
GA
Gert A's update26 Mar 2026, 19:00
Reviewer Update
Hi Mweb, I've been pleading and begging now for longer than 6 weeks to please get my email sorted. See all on HelloPeter and my personal emails to Kevin/Tevin. Kevin got my banking emails sorted. However, now i do not receive the other emails, amongst others my municipal account, Alan Gray and various others. ALL MY EMAILS regarding this not only contains the words PLEASE, PLEASE but also my financial loss due to time spent emailing and live chat waiting... waiting without results. Sent Kevin/Tevin emails yesterday with a list of emails which I need to come through. He undertook to get results. Obviously pleading does not help, I still do not receive the emails that I sent addresses through yesterday, Considering pleading thus far was unsuccessful, WHAT THE HECK MUST I DO TO RESTORE THE SERVICE I WAS GETTING PRIOR TO YOUR TRANSITIONS THAT I NO LONGER RECEIVE BUT STILL PAY FOR. I have record of all the emails sent through to Kevin/Tevin. THE REST YOU CAN FIND ON HELLOPETER. ONCE MORE PLEASE PLEASE PLEASE. WHAT MUST I DO TO GET THIS SERVICE GOING?????? I Cannot keep losing income, I have a my wife of 54 years that I WILL look after but is currently being hampered by Mweb.
Mweb's replyOfficial
27 Mar 2026, 08:57Hi Gert, we completely understand how stressful and frustrating this has been for you, especially given the time you’ve spent, the impact on your emails, and how it’s affecting important matters like your municipal accounts and financial correspondence. Waiting for weeks without resolution, despite repeated attempts to get help, is far from the service you should expect.
Your issue is still open with our Technical Support team, and they are actively working on restoring your email service. The team is reviewing the list of addresses you sent to Kevin and Tevin to ensure all of your important emails come through as they should.
While we can’t speed up technical processes beyond the necessary checks, please be assured that the team is handling your case and monitoring it closely to get your service fully restored. We will provide updates as soon as there’s progress, so you’re kept informed every step of the way. We understand the inconvenience this has caused, and we are committed to seeing this through until your email service is back to normal.
Kind Regards
The Mweb Team
Your issue is still open with our Technical Support team, and they are actively working on restoring your email service. The team is reviewing the list of addresses you sent to Kevin and Tevin to ensure all of your important emails come through as they should.
While we can’t speed up technical processes beyond the necessary checks, please be assured that the team is handling your case and monitoring it closely to get your service fully restored. We will provide updates as soon as there’s progress, so you’re kept informed every step of the way. We understand the inconvenience this has caused, and we are committed to seeing this through until your email service is back to normal.
Kind Regards
The Mweb Team
Best regards,
Mweb's reply27 Mar 2026, 08:57
Official
Hi Gert, we completely understand how stressful and frustrating this has been for you, especially given the time you’ve spent, the impact on your emails, and how it’s affecting important matters like your municipal accounts and financial correspondence. Waiting for weeks without resolution, despite repeated attempts to get help, is far from the service you should expect.
Your issue is still open with our Technical Support team, and they are actively working on restoring your email service. The team is reviewing the list of addresses you sent to Kevin and Tevin to ensure all of your important emails come through as they should.
While we can’t speed up technical processes beyond the necessary checks, please be assured that the team is handling your case and monitoring it closely to get your service fully restored. We will provide updates as soon as there’s progress, so you’re kept informed every step of the way. We understand the inconvenience this has caused, and we are committed to seeing this through until your email service is back to normal.
Kind Regards
The Mweb Team
Your issue is still open with our Technical Support team, and they are actively working on restoring your email service. The team is reviewing the list of addresses you sent to Kevin and Tevin to ensure all of your important emails come through as they should.
While we can’t speed up technical processes beyond the necessary checks, please be assured that the team is handling your case and monitoring it closely to get your service fully restored. We will provide updates as soon as there’s progress, so you’re kept informed every step of the way. We understand the inconvenience this has caused, and we are committed to seeing this through until your email service is back to normal.
Kind Regards
The Mweb Team
Best regards,