PLEASE JUST DEACTIVATE MY ACCOUNT ON YOUR SIDE

I contacted mweb for a fiber connection but canceled before installation because Accelerit gave me a better deal. Accelerit done the router installation at my premises which means that mweb had nothing to do with anything concerning my installation. The issue now is that Accelerit can't switch on my fiber because my account according to them is still active on Mweb's side. I called Mweb numerous times since October but yet can't get them to deactivate whatever it is from blocking me to get connected to Accelerit. I don't know why this is such an issue. Every time I call they will get it sorted out and get back to me but nothing happens. Come on guys you are blocking me from getting a service I really need and I have to buy data to get my work done. Please just do what you have to do to get this resolved. I'm sure it will probably take you 5 minutes but now I have to waste my time and money by calling you every time but you just forget about me as soon as I put the phone down even though you assure me that it will be sorted. I will definitely not advise anyone to make use of your service if this is how important customer service is to you.