Please hold; verification nightmare

trying to get hold of mweb is a very painful process, it took an hour of constant please hold, going through a verification process each and every transfer, explaining your query each and everytime only to be told "Please hold" and again we go through this process, and then they hold promotions but inform you that you do not qualify becuase you placed an order 6 months ago (pre-order; to express interest in fibre when it was non existant in the area)