Please help, Mweb!

My son requested Fibre from Vuma via Mweb almost a month ago. Someone contacted him the next day and said that it would be done within a couple of days, however, that hasn't happened and we are still waiting to hear when this will be done. Come on, Mweb. We hoped to have had it before the festive season. We tried to contact them and eventually ran out of airtime because of the time it took to answer our call. We would like to know when we can expect installation. If someone could please ring us in this regard. We can be contacted on ***.