PLEASE HELP!!

I am not a customer of MWEB but are frustrated with them. I bought a new Townhouse which is now on MY name. The previous owners have requested MWEB to release the Fibre line with Vumatel. MWEB did release the line BUT with a waiting period. The line will now only be available for MY USE on the 1st of April. REALLY?? WHY??

When I tried phoning MWEB, the I was put through from the one department to another until I got to the account department but couldn't get through because the self-answering system doesn't allow you to get through if they can't find your ID in their system. And of cause they won't find my ID because I am not a customer.

PLEASE can someone from MWEB urgently contact me to get this sorted out. Working on 4G data is costing me money. I need MWEB to give Vumatel instructions to release the line with IMMEDIATE AFFECT!