RE
Riaan E
1 reviews | Active since Jan 2010
27 Feb 2015, 10:47
PLEASE COULD YOU REPLY TO YOUR EMAILS!?
Bongeka sent me an email (on my telephonic request, when she called me with info regarding improvements in service) with details relating to a new router and service improvements regarding hotspots. I responded, she did not reply, I waited three or four days, and responded again - still no reply. I then tried again the next day - still no reply, I tried AGAIN the next day, still no reply. I went to the mweb website to lodge a complaint - THERE IS NO PLACE TO LODGE A COMPLAINT!!!! You are only able to \CONTACT US"";indicating that I will report this on hellopeter - still....NO REPLY!!!"""
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Mweb's replyOfficial
27 Feb 2015, 13:03Hello riaaneloff,
Thank you for taking the time to raise your concerns.
Our customer care representative has tried calling you to assist and was not able to reach you.
We have requested that our sales consultant respond to your email.
We will continue to try and make contact with you to assist with the query.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has tried calling you to assist and was not able to reach you.
We have requested that our sales consultant respond to your email.
We will continue to try and make contact with you to assist with the query.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply27 Feb 2015, 13:03
Official
Hello riaaneloff,
Thank you for taking the time to raise your concerns.
Our customer care representative has tried calling you to assist and was not able to reach you.
We have requested that our sales consultant respond to your email.
We will continue to try and make contact with you to assist with the query.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has tried calling you to assist and was not able to reach you.
We have requested that our sales consultant respond to your email.
We will continue to try and make contact with you to assist with the query.
Kind regards
MWEB Client Services
Best regards,