Please close my account properly. [2 Months Free ADSL Promo]

Item: Mweb
Rating: 1
Author: Nick B

I signed up for your "2 Months Free" ADSL promotion, and long story short, I wasn't comfortable continuing the service due to certain rules and conditions which were not made made clear from the outset.

I have since requested that my account be cancelled and closed with MWEB, but it has still not happened. Only the package has been removed so far.

Please could you delete my account and personal information from your system.

I do not foresee myself signing up for any new MWEB products or services in the near future.

Thank you.

Helpful (0)

Replies (2)

Mweb's replyOfficial

23 Feb 2018, 11:29

Good day Nick

Thank you for bringing this to our attention.

This matter is now being resolved. We have had your account cancelled and your details removed from our system.

We would like to apologise sincerely for your frustration.

Kind regards

MWEB Client Services

Mweb's reply23 Feb 2018, 11:29

Official

Good day Nick

Thank you for bringing this to our attention.

This matter is now being resolved. We have had your account cancelled and your details removed from our system.

We would like to apologise sincerely for your frustration.

Kind regards

MWEB Client Services

Nick B's updateReviewer Update

24 Feb 2018, 11:21

I received a voicemail to this effect yesterday, but received an MWEB accounts invoice today. If you've removed my details, how is that possible?

Nick B's update24 Feb 2018, 11:21

Reviewer Update

I received a voicemail to this effect yesterday, but received an MWEB accounts invoice today. If you've removed my details, how is that possible?