PLEASE ASSIST!

Can someone from Mweb give me a clear answer on the status of my internet line.

I know we are all working through extreme circumstances and that this is technically not your fault but it has be 14 days of no internet and no clear solution from my isp!!

It is not our fault that the previous tenant didn’t cancel his isp, pay for his account or that we can’t get ahold of them to have him cancel

For all we know this person might be in jail But we have to suffer?! This is completely unfair

I contacted Vumatel to try figure out who this person is. ME, CUSTOMER?!

All I get is that you can’t help!

Someone from head office please read my emails. I’ve literally called Mweb over and over for 14days straight! Please! I’ve sent in proof, I’ve called the other isp, I’ve called Vumatel.

Please assist!

Please can someone please assist me Ticket MWB***8