Ping Rate not acceptable for two months!!!

Since about the middle of July I have been experiencing bad ping rates. I am a gamer and ping rates means alot as this basically means how much lag you will experience.<br> Dealing with their social media service representative they keep saying everything seems fine on their side.<br> <br> I cant keep paying for bad service and when I stated that I will be cancelling they want me to pay double! Why?<br> <br> Please sort this out as soon as possible or else I will definitely cancel and dont even think I will be paying double!!