SO
Sandra O

1 reviews | Active since Mar 2015

26 Mar 2015, 11:39

PING call centre for MWeb don't tell you the truth

Recently I got a call from a telemarketer for MWeb convincing me that I was going to get more for less! What a load of crock! I asked the girl at least three times if they are taking everything over, including my ADSL, line for R 237.00 and she assured me that everything stays the same and I just get uncapped instead of capped data. This morning I get a bill from my previous ISP and it turns out that, oh no, that's not the case! I now pay more in total than I use to - my ADSL line rental + MWeb = R 516.00 - a whole lot more than I use to pay!!! AND last month I see they deducted double the amount - the reason...the first month is always double also not something I was informed of!! Best of all - you apparently seemed to have signed a 12 month contract! Well, with all the lies, misinformation and BS, I don't want to have anything to do with them any longer!! And the spam emails, telemarketing calls and sms's also seems to have increased since I switched ISP companies. As soon as I can I am returning to AFRIHOST - I never had this kind of trouble with them! MWeb sucks!!

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Replies (1)
Mweb
Mweb's reply26 Mar 2015, 13:48
Official
Hello sandraoberholzer,

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services