****pie ISP service provider (Mweb)

I recently downgraded my package recently due to a reduction in my salary. Yesterday my Fibre stopped working. I have spent R200 in airtime and still I'm waiting. They do not even call a customer back or even chat on the chat service. You guys customer service is pathetic. If I downgraded due to affordability where the **** am I going to get more money for airtime. Which means I'll pay for a service that I will not be receiving. Why is it so hard to get hold of your technical department, why can you not call customers back. Is there any isp out there that can actually provide a great service all round.