NB
Nick B

1 reviews | Active since Feb 2014

24 Feb 2018, 11:30

Physically impossible that you've removed my details.

After receiving a voicemail yesterday, and receiving the following response on Hellopeter:

"Thank you for bringing this to our attention.

This matter is now being resolved. We have had your account cancelled and your details removed from our system.

We would like to apologise sincerely for your frustration."

My details have still not been removed from your system.

Today I received another invoice. If you truly removed my information, how is that physically possible?

So this is my second request for you to please remove my details from your system.

0
Replies (1)
Mweb
Mweb's reply26 Feb 2018, 14:36
Official

Good day Nick

Thank you for bringing this to our attention.

As per your discussion with our Customer Care representative, this matter is now been resolved. He checked with your ID number and ensured all your contact information has been removed

We would like to apologise sincerely for your frustration.

Kind regards
MWEB Client Services