S
Sakhile
1 reviews | Active since Feb 2026
02 Jun 2026, 17:03
Phone and chats goes answered!
I have fibre at home that is not working, the calls are not being answered, the chats are not being answered I am wondering if there are people working for support here because for 2 days calling for hours no answer!!! how do I get help????
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
02 Jun 2026, 17:06Hi Sakhile, We can see how frustrating this has been, especially with your fibre being down for two days and not being able to get through on calls or chat despite long waiting times. When you’re left without service and no clear support response, it understandably feels like nothing is moving. To get this properly checked for you, please send us a private message with your account details so we can review your line status and ensure the correct technical team is assigned to assist. Once we have your details, we’ll be able to take this forward and get clarity on what’s causing the outage. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 17:06
Official
Hi Sakhile, We can see how frustrating this has been, especially with your fibre being down for two days and not being able to get through on calls or chat despite long waiting times. When you’re left without service and no clear support response, it understandably feels like nothing is moving. To get this properly checked for you, please send us a private message with your account details so we can review your line status and ensure the correct technical team is assigned to assist. Once we have your details, we’ll be able to take this forward and get clarity on what’s causing the outage. Kind regards,
The Mweb Team
The Mweb Team
S
Sakhile's updateReviewer Update
03 Jun 2026, 17:50Are you saying the whole day you could not check and send someone, I must check wait.
S
Sakhile's update03 Jun 2026, 17:50
Reviewer Update
Are you saying the whole day you could not check and send someone, I must check wait.
Mweb's replyOfficial
04 Jun 2026, 09:10Hi Sakhile, We understand your frustration, especially when you've been waiting for assistance and feel that progress hasn't been made as quickly as expected. We can confirm that the matter has been escalated to our third-party technical team for investigation. They are currently looking into the issue to determine the cause and provide the necessary assistance to get this resolved. We appreciate your patience while the investigation is underway and will continue to work towards a resolution as quickly as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 Jun 2026, 09:10
Official
Hi Sakhile, We understand your frustration, especially when you've been waiting for assistance and feel that progress hasn't been made as quickly as expected. We can confirm that the matter has been escalated to our third-party technical team for investigation. They are currently looking into the issue to determine the cause and provide the necessary assistance to get this resolved. We appreciate your patience while the investigation is underway and will continue to work towards a resolution as quickly as possible. Kind regards,
The Mweb Team
The Mweb Team