sW
stan W
1 reviews | Active since Mar 2009
18 Mar 2026, 17:20
Phishing email bombardment
MWEB please explain 1. Why numerous people are for about a week now getting hundreds , yes hundreds of phishing email sent through your system. 2. Why has there been absolutely no public statement or information shared about this serious security breach. Basically I no longer trust MWEB email security and MWEB integrity. 3. Why is it impossible to get hold of MWEB. Called the call centre countless times, wasted hours of airtime doing so to listen to your pathetic recording. But call sales and its answered in minutes. As soon as they hear its about the phishing saga they cut the call. Tried all other suggested by yourselves methods and am no further than when I first tried contacting you without success. How can you treat loyal customers like this.
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
19 Mar 2026, 08:30Hi Stan, thank you for bringing this matter to our attention. We understand your concerns regarding the recent phishing emails, as well as the difficulty experienced when attempting to contact our support teams. Please be assured that our team is aware of the reported phishing activity affecting some customers and is actively monitoring the situation. We recognise the seriousness of your concerns around email security and the impact this has on your trust and overall experience. We also acknowledge your feedback regarding the challenges faced when trying to reach us. Your experience in this regard is understood and noted as part of your overall feedback. Should you require any further assistance or support, please feel free to reach out to us and we'll gladly assist. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply19 Mar 2026, 08:30
Official
Hi Stan, thank you for bringing this matter to our attention. We understand your concerns regarding the recent phishing emails, as well as the difficulty experienced when attempting to contact our support teams. Please be assured that our team is aware of the reported phishing activity affecting some customers and is actively monitoring the situation. We recognise the seriousness of your concerns around email security and the impact this has on your trust and overall experience. We also acknowledge your feedback regarding the challenges faced when trying to reach us. Your experience in this regard is understood and noted as part of your overall feedback. Should you require any further assistance or support, please feel free to reach out to us and we'll gladly assist. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's replyOfficial
19 Mar 2026, 08:33Good morning, Stan. Thank you for taking the time to share your concerns. We completely understand how alarming receiving large volumes of phishing emails can be, and how frustrating it is when attempts to get support don’t yield immediate results. Your trust and security are extremely important to us, and we take this matter very seriously.
Mweb is aware of the issue and is actively working to minimise the impact as we speak. Our spam monitoring system has also been updated to learn from emails that customers move to their Junk folder. If you receive suspicious emails, please move them to Junk rather than deleting them, as this helps the system recognise and block similar threats in the future.Additionally, if you have entered any personal details on websites linked in those suspicious emails, we strongly recommend changing your email password immediately to protect your account.We understand your concerns about communication and the lack of public updates. While the technical team is working on this internally to address the situation and improve email security, we acknowledge that we could have communicated more proactively, and we appreciate your patience while improvements are being implemented.
We’re committed to restoring your confidence in Mweb email security and ensuring you have reliable support.Kind regards,
The Mweb Team
Mweb is aware of the issue and is actively working to minimise the impact as we speak. Our spam monitoring system has also been updated to learn from emails that customers move to their Junk folder. If you receive suspicious emails, please move them to Junk rather than deleting them, as this helps the system recognise and block similar threats in the future.Additionally, if you have entered any personal details on websites linked in those suspicious emails, we strongly recommend changing your email password immediately to protect your account.We understand your concerns about communication and the lack of public updates. While the technical team is working on this internally to address the situation and improve email security, we acknowledge that we could have communicated more proactively, and we appreciate your patience while improvements are being implemented.
We’re committed to restoring your confidence in Mweb email security and ensuring you have reliable support.Kind regards,
The Mweb Team
Best regards,
Mweb's reply19 Mar 2026, 08:33
Official
Good morning, Stan. Thank you for taking the time to share your concerns. We completely understand how alarming receiving large volumes of phishing emails can be, and how frustrating it is when attempts to get support don’t yield immediate results. Your trust and security are extremely important to us, and we take this matter very seriously.
Mweb is aware of the issue and is actively working to minimise the impact as we speak. Our spam monitoring system has also been updated to learn from emails that customers move to their Junk folder. If you receive suspicious emails, please move them to Junk rather than deleting them, as this helps the system recognise and block similar threats in the future.Additionally, if you have entered any personal details on websites linked in those suspicious emails, we strongly recommend changing your email password immediately to protect your account.We understand your concerns about communication and the lack of public updates. While the technical team is working on this internally to address the situation and improve email security, we acknowledge that we could have communicated more proactively, and we appreciate your patience while improvements are being implemented.
We’re committed to restoring your confidence in Mweb email security and ensuring you have reliable support.Kind regards,
The Mweb Team
Mweb is aware of the issue and is actively working to minimise the impact as we speak. Our spam monitoring system has also been updated to learn from emails that customers move to their Junk folder. If you receive suspicious emails, please move them to Junk rather than deleting them, as this helps the system recognise and block similar threats in the future.Additionally, if you have entered any personal details on websites linked in those suspicious emails, we strongly recommend changing your email password immediately to protect your account.We understand your concerns about communication and the lack of public updates. While the technical team is working on this internally to address the situation and improve email security, we acknowledge that we could have communicated more proactively, and we appreciate your patience while improvements are being implemented.
We’re committed to restoring your confidence in Mweb email security and ensuring you have reliable support.Kind regards,
The Mweb Team
Best regards,
sW
stan W's updateReviewer Update
19 Mar 2026, 12:25Your reply to my review which you forgot to answer why we sit hours holding on to your call centre.
But in your automated response you state:
"Should you require any further assistance or support, please feel free to reach out to us and we'll gladly assist.
Kind regards,
The Mweb Team"
But how can we do that when there is zero response to any form of communication sent to you.
But in your automated response you state:
"Should you require any further assistance or support, please feel free to reach out to us and we'll gladly assist.
Kind regards,
The Mweb Team"
But how can we do that when there is zero response to any form of communication sent to you.
sW
stan W's update19 Mar 2026, 12:25
Reviewer Update
Your reply to my review which you forgot to answer why we sit hours holding on to your call centre.
But in your automated response you state:
"Should you require any further assistance or support, please feel free to reach out to us and we'll gladly assist.
Kind regards,
The Mweb Team"
But how can we do that when there is zero response to any form of communication sent to you.
But in your automated response you state:
"Should you require any further assistance or support, please feel free to reach out to us and we'll gladly assist.
Kind regards,
The Mweb Team"
But how can we do that when there is zero response to any form of communication sent to you.
Mweb's replyOfficial
19 Mar 2026, 12:31Hi Stan, thank you for your message and for sharing your concerns. We understand the frustration caused by long waiting times when trying to reach our call centre, as well as the challenges in receiving timely responses to your communications. Your experience is important to us, and we are actively working to improve accessibility and support for all our clients.If you require assistance, please send us a direct message (DM) here. Our team will be available to review your case and provide guidance to help resolve the issue as efficiently as possible.We appreciate your patience and understanding while we work to improve the service experience, and we remain committed to assisting you.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply19 Mar 2026, 12:31
Official
Hi Stan, thank you for your message and for sharing your concerns. We understand the frustration caused by long waiting times when trying to reach our call centre, as well as the challenges in receiving timely responses to your communications. Your experience is important to us, and we are actively working to improve accessibility and support for all our clients.If you require assistance, please send us a direct message (DM) here. Our team will be available to review your case and provide guidance to help resolve the issue as efficiently as possible.We appreciate your patience and understanding while we work to improve the service experience, and we remain committed to assisting you.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
sW
stan W's updateReviewer Update
19 Mar 2026, 12:38If you expect payment then I expect it reviewed with a solution given
sW
stan W's update19 Mar 2026, 12:38
Reviewer Update
If you expect payment then I expect it reviewed with a solution given
Mweb's replyOfficial
19 Mar 2026, 12:50Hi Stan, please be assured that our team is actively working on resolving the issue, and once the review is complete, we will communicate clear feedback and next steps directly to you.Your case is being treated with priority, and we are committed to resolving it efficiently.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply19 Mar 2026, 12:50
Official
Hi Stan, please be assured that our team is actively working on resolving the issue, and once the review is complete, we will communicate clear feedback and next steps directly to you.Your case is being treated with priority, and we are committed to resolving it efficiently.Kind regards,
The Mweb Team
The Mweb Team
Best regards,