Persistent request of payments for No Service

An order was placed with Mweb for a second fiber line at the end of May 2025, my account was debited a pro rata amount for this order. Confirmation that service provider Zoom was outsourced and allocated to do the installation was given on 29/05. I requested order confirmation but did not receive any. On the 3rd of June, I requested a follow up as I still didn’t get any feedback and no contact from Zoom. 10 June, Mweb router was delivered, Zoom came out, but said they could not do the installation as there is already a fibre line at the premises, so they cannot do a second line. Mweb advised differently on the situation and said it can be done. After back and forth calls on the same day (10 June 2025) – a cancellation of the order and router collection was confirmed by Mweb provisioning as the installation could not be done. On 31 July, I got a message about an unsuccessful payment. I contacted Mweb via WhatsApp again and Shaunelle advised that I needed to return the router. It didn’t make sense to me since I was previously informed that they will cancel and arrange for the collection of the router. I was also told that they were waiting for me, which I cannot understand as the cancellation was already requested on June 10th. I requested confirmation of the cancellation again. I then requested a call back so that there can be a meeting of the minds since nobody knew what is happening and everyone on the whatsapp chat seems to be following a different process. To date, no call or cancellation confirmation. On 6 August, I received another message regarding a disconnection of service due to failed payment, but really, what service as nothing was installed, the router was returned at my own cost. Why are you still trying to debit my account?? Its September and Mweb yet again, tried to debit my account and then tells me about a disconnection, please tell me what is to be disconnected and where? As there was never an installation, so what must I pay for?