Persistent Internet Speed Issues

Persistent Internet Speed Issues I am penning this review with a heavy heart and deep disappointment regarding the persistent internet speed issues I've been encountering with my MWEB service since 4 April 2024. Despite my numerous attempts to seek assistance from their Technical Department, the problem remains unresolved, severely impacting my ability to utilize the service I've subscribed to. As a customer who opted for a 100 Mbps download and upload package, unshaped and uncapped, I rightfully expected a consistent and reliable connection. However, my internet speed consistently plummets to below 10 Mbps from approximately 6 PM until the next morning, rendering the service virtually unusable during these crucial hours. Despite promptly reporting the issue on April 8, 2024, and following up on April 12, 23, and 27, the situation has not seen any improvement. What's more distressing is that the slow speed issue has now extended into daytime usage, further exacerbating an already dire situation. This prolonged lack of adequate service has severely eroded my trust in the company. It's disheartening to witness such a significant decline in service quality, especially considering the reputation MWEB once held in my eyes. Regrettably, I've been left with no choice but to terminate my service with MWB. However, I'm obligated to serve out the notice period, during which I'm subjected to subpar internet speeds. As a paying customer, I rightfully expect and deserve a level of service that aligns with the standards promised by MWEB. Regrettably, the current state of affairs leaves me no choice but to rate your service a zero out of ten, reflecting the profound disappointment I've experienced.