Persistent Delays and Poor Service Regarding Fibre Installation

I must express my immense frustration and disappointment regarding the ongoing issues I have encountered with your company's fibre service over the past five months. My experiences have been nothing short of exasperating, and I feel compelled to voice my grievances.

Since [Specify Start Date], I have been attempting to have fibre installed at my shop located in Durban. During this time, I have made numerous calls to your call center and interacted with several of your representatives, including Tobisa, Lutho, Noma, and others. Regrettably, none of these interactions have yielded any satisfactory results, and my patience has been stretched to its limits.

My primary concerns and complaints are as follows:

Unfulfilled Promises: On multiple occasions, I have been given assurances and promises of swift fibre installation, none of which have materialized. It appears that the commitments made by your representatives are empty words, causing me great frustration and inconvenience.

Documentation Submission: I have diligently submitted all the required documentation as requested by your company, and yet, it seems that this process has been used to further delay the installation without any valid reason or explanation.

Inaccessible Line Manager: I specifically requested to speak with a line manager named Brice but have encountered extreme difficulty in reaching him. Despite multiple attempts, Brice has been consistently unavailable, making it impossible for me to escalate my concerns appropriately.

Lack of Call Backs: Despite my numerous requests for a callback from your customer service team, I am still awaiting any form of communication or follow-up from MWEB Fibre Services. This lack of responsiveness is inexcusable and unprofessional.

Billing and Refunds: I have been charged for months without receiving the service I signed up for. This situation is unacceptable, and I expect a refund for the months during which I have been charged erroneously.

Cancellation Difficulties: Attempts to cancel my five accounts with MWEB have proven to be equally frustrating and fruitless. Your company's policies and processes make it unnecessarily complicated for customers to terminate their accounts.

In light of the persistent issues outlined above and the complete lack of progress in resolving them, I have lost faith in MWEB Fibre Services as a reliable provider. Your company's apparent disregard for customer satisfaction and service delivery is disheartening and unacceptable.