Penality due to premature cancellation - NOT because of bad reception and speed and constant issues.

Charging us a penalty - OT because of our complaints every 2nd day - But premature cancellation. Many technicians told us WE are NOT THE ONLY ONES!!!! They do not even look at the complaints - No emails addresses are working - so I am posting this on Social.

I find it very interesting that MWeb is calling this a premature cancellation when you well know that this is a cancellation due to BAD SERVICE DELIVERY and that you have the audacity to charge us this much for a cancellation fee.

• We have records of numerous calls to your Technical Support line from the start of the contract. • The line upload and download speed was less than 10Mbps (3.2Mps we have screenshots) every time we logged a call. • Over weekends when we wanted to watch TV we spent most of those weekends holding on for the Technical Support (in some cases 2 hours and then being cut off only to have to phone again). Usually there was only 1 person in the que so you should refrain from offering that service too as it is just as useless. • When we had connection, we could only add one device at a time as the service could not handle more than one device at a time. • It cost me hundreds of rands to contact you every month to try to resolve my bad connection. None of you ever contacted me to follow up to hear if it was resolved. • You can check your call records for this one. On one of our calls to your *********** Technical Support, I was told by the staff that the LTE product was a bad product and that over 50% of your clients were unsatisfied with this product. Why would you then sell me this product? • I tried calling Mweb every time we had an issue and we eventually gave up, because Technical Support was useless and your service was useless. • When we were able to stream, it was buffer watch, buffer-buffer-watch, buffer-buffer-buffer watch. Reset, reset, call MWeb hold two hours, reset, call Mweb again and hold another hour because your Technical Support is on leave or just leave it because it is Sunday already. • Abdul, the ****y consultant that had the last contact with me, told me in an arrogant smirking way while laughing at me that we have used over 400GB and that we could not have a problem due to this high usage. This idiot does not even know that we cancelled our contract on 17 March already and his opening line to me was: “blah blah blah’…. We still see that you are using your data, does there seem to be a problem as you are still using DATA?”. That happened in this week of 27 March. This guy cannot even get the correct client so how can you use him in the retentions department? We use a lot of static data as we work from home and I sit in two to three long webinars every day.

These are just some points to tell you how frustrating and unprofessional this service was and I am not going to be bul**** by BAD SERVICE any longer and pay for other people’s incompetency.

I am going to report you on every platform I have access to and I will now also move my hosting to another company that is able to provide me with a paid service that delivers. I will also report MWeb to the Consumer Protection Services because I have been paying for a service that did not work 100% and now you are forcing me to further pay for a problem that you have still not resolved or bothered to resolve and then threaten me that I will continue to pay if I don’t pay the penalty. You are a pathetic, drowning company and it is sad to see this as before this I was happy with MWeb for a very long time.

I will not pay this penalty and I have told Abdul to come and collect your device.