Payment with any service from mweb

So mweb canceled my line ,I called in to inquire no one can tell me why it was canceled as all payments have been received each month. And I certainly did not request for it to be canceled.

Now in order to get my service back I must pay reconnection fees for a technical issues on their end .

I've been without internet payment has been made for the month but no service provided.

On top of the reconnection fee they requesting the amount of airtime I used to speak to someone is absolutely ridiculous.

No one can assist be by just activating my line I must further with up to 72 hours for a service I have already paid for .

This is not my first time experiencing absolutely pathetic service from mweb.

Mweb you need to do a whole lot better for loyal customers.

If my service can not be restored today ill definitely be going to the ombudsman as this can not continue for paying customers