Payment was made twi...

Hi Shanel,  We can understand your frustration. Making a payment twice and then having to wait for feedback on a refund can be incredibly frustrating, especially when you're looking for a clear resolution. We can see that you've already spoken with our Support Team via chat regarding this matter. The team has your query on record and will continue assisting with the refund process based on the payment information provided. We appreciate your patience while the necessary verification and processing steps are completed. Kind regards,
 The Mweb Team