payment date i'm being debited for services i'm not able to use and MWeb is aware

i've had the worst services ever since LTE changed to Telkom. 1stly my simcard didn't want to work was showing red light. called to query was told to fill-in a form to do swap on the 7 April 2020 . it wasn't done.called a few times with no help. un-till the 22/05/2020 when i had to call over and over again. then it was delivered on the 26/05/2020 which i was charged R200 for delivery, still it didn't work after i called and i was told it would work after an 30 mins later, still had to call again on the 30/05/2020, this day technician called back on did some trouble shoot 192.168 that confirmed my account is linked to someone else number ,advised he will escalate and i will get feedback and also confirmation that my billing has been fixed as i was billed for period where i was not using. on the 2/06/2020 got an sms saying devices is under investigation, few mins later i could connect to internet. on the 12/06/2020 i got another sms saying its been resolved, few mins later i couldn't connect to the internet yet again. called in again on the 13/06 for help again requested for technician to call me after hours as i was at work. got a call from the technician few hour later as i was still at work who advised will call after 6. i'm still waiting for that call till today. debit orders are being debited on time every month and i'm still not able to use the services. 2/07/2020