SD
Stephanie D
1 reviews | Active since Mar 2026
01 Apr 2026, 11:38
Paying for Service, Receiving Nothing – 3 Weeks Offline
I regret having to write yet another disappointing message regarding my service. I have now been without an internet connection for 21 days, despite my account being fully up to date.
I continue to incur additional costs purchasing mobile data just to remain operational, as I work from home and rely heavily on a stable internet connection.
A Vumatel/Vodacom technician has now visited for the second time and advised that Mweb needs to reconfigure the router. I requested this yesterday, but I have not yet received any feedback on when this will be actioned.
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Mweb's replyOfficial
01 Apr 2026, 11:52Hello Stephanie. We completely get how frustrating this has been, especially with your reliance on a stable connection for work and the additional costs you’ve had to incur. Being without internet for 21 days and experiencing delays in updates is unacceptable. We have logged an urgent request with our Faults Team regarding your line. They will review the fault status and provide updates directly via SMS regarding the next steps as soon as possible. We are committed to resolving this promptly and restoring your service reliably.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 11:52
Official
Hello Stephanie. We completely get how frustrating this has been, especially with your reliance on a stable connection for work and the additional costs you’ve had to incur. Being without internet for 21 days and experiencing delays in updates is unacceptable. We have logged an urgent request with our Faults Team regarding your line. They will review the fault status and provide updates directly via SMS regarding the next steps as soon as possible. We are committed to resolving this promptly and restoring your service reliably.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team