RN
Romy N
1 reviews | Active since Mar 2013
24 Feb 2016, 07:56
Paying for Service I don't receive
I signed up with Mweb some time ago. <br> I went for a 2 meg line hopping for a faster connection. I have been paying my bill monthly. Then I find out the other day that I have only been on a 1 meg line. The speed was always slow and intermittent. <br> Its still is slow and intermittent in fact it is ridiculous. <br> So I have been waiting for someone from Mweb to get back to me for 2 weeks. Still waiting!!!
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Mweb's replyOfficial
24 Feb 2016, 13:26Hello RomyRollis,
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will arrange for a specialist to call you to look into the speeds and we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will arrange for a specialist to call you to look into the speeds and we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply24 Feb 2016, 13:26
Official
Hello RomyRollis,
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will arrange for a specialist to call you to look into the speeds and we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will arrange for a specialist to call you to look into the speeds and we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services