nM
nndwammbi M

1 reviews | Active since Nov 2011

28 Apr 2015, 07:52

Paying for Service i do not want

As i previously communicated in the second week of April that i no longer require Mweb services, This took forever for me to get the answers ii need to cancel the service. I was told that though my contract has elapsed it has been moved to a month to month contract but also was told that to cancel a month to moth contract i will have to put in a calender month notice. I finally canceled this subscription and it took a week to receive confirmation from Mweb and what worries me is the fact that though it is cancelled, I received a mail confirming that since my account was debited on the 15th, there will be a debit order on the 15th May and last debit will be 15th June.<br> <br> I have canceled this service in April but there will be 2 more debit orders after cancellation. This is not a month Notice, this will be two months and feels like Mweb is now steeling from me.<br> <br> I am no longer using your service...... I do not think i should be paying for the next 2 months for my month to month subscription to be canceled.

0
Replies (1)
Mweb
Mweb's reply28 Apr 2015, 14:10
Official
Hello nndwammbi,

Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.

We now see this matter as closed from our side.

We apologise for the inconvenience you may have experienced and thank you for your feedback.

We will feedback you regarding the details of the 1 Calendar month notice period.

Please also see email sent today around 12h40pm from our billing team stating no deductions will happen in June.

Kind regards
MWEB Client Services