1 reviews | Active since Mar 2009
Paying for premium service that can't be accessed!
I signed up for MWEB's fiber connection after being a dial up and ADSL customer of their's for years, and went for the 100Meg deal, which includes a free router.<br> The router that arrived is a cheap Chinese unit that is totally unsuitable for the job and cannot be used at speeds anything like the incoming line is capable of.<br> After complaining to MWEB, I was contacted by Clayton Solomon with reference *** and I was told \this is the router that we give everyone and we'll fetch it if your're not going to use it\"<br> How utterly direspectful and ********, to treat a premium customer as if they are doing me a favour.<br> I've also tried contacting the company via Facebook, and while they do reply, nothing actually transpires.<br> If nothing has occured by close of business on Tuesady 22nd, I will be terminating my account.<br> <br> "
Thank you for taking the time to raise your concerns.
Our customer care team has since been in contact with you.
The ZyXEL N300 which was provided to you, has been tested on a Fibre connection. The router was deemed to be adequate, as per the outcome of our testing.
The query is being escalated to the relevant management team, in order for us to call you.
Please bear with us during this time.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care team has since been in contact with you.
The ZyXEL N300 which was provided to you, has been tested on a Fibre connection. The router was deemed to be adequate, as per the outcome of our testing.
The query is being escalated to the relevant management team, in order for us to call you.
Please bear with us during this time.
Kind regards
MWEB Client Services