PAYING FOR NOTHING

In November 2015 I decided to upgrade my 2Mbps ADSL line at Mweb to a 4Mbps ADSL line. Have been paying for a 4Mbps line eversince. But since the upgrade, I've experienced slow speed from below 2Mbps. Everytime I contact Mweb, they run a few tests which ends with the same generic answer: \The problem is on telkom's side\". Today, 16/04/2016 Telkom came out yet again to test my line. Telkom then noticed that Mweb never updated my profile at them from a 2Mbps line to 4Mbps. I have been informed that this was Mweb's responsibility to update my profile at Telkom. I was just on the phone with one of Mweb's technical agents which confirmed to me that I am on a 4Mbps line, but that my profile at Telkom is still a 2Mbps. I am furious that after months of complaining for not getting the speed that I'm paying for, that we only now realised that Mweb did not follow procedure. I expect to be fully reimbursed from the date that I \"upgraded\" to a 4Mbps line to now."