GS
Gert S
1 reviews | Active since Jun 2011
02 Mar 2016, 19:01
Paying for nothing
We have been without internet for more than 10 days now. Nothing. Do we get refund or discount for no internet. No. All we always hear is they will forward it to Telkom. So we the customer needs to keep paying but no service or responsibility for the fault
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Mweb's replyOfficial
03 Mar 2016, 12:31Hello gertsmit,
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, you mentioned that you have called the Telkom technician directly and he has since resolved your line fault.
If you require any further assistance then feel free to contact us.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, you mentioned that you have called the Telkom technician directly and he has since resolved your line fault.
If you require any further assistance then feel free to contact us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply03 Mar 2016, 12:31
Official
Hello gertsmit,
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, you mentioned that you have called the Telkom technician directly and he has since resolved your line fault.
If you require any further assistance then feel free to contact us.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, you mentioned that you have called the Telkom technician directly and he has since resolved your line fault.
If you require any further assistance then feel free to contact us.
Kind regards
MWEB Client Services
Best regards,