JS
Johan S

1 reviews | Active since Sept 2016

07 Sept 2016, 11:36

Paying for no service

<p>Mweb has throttled me twice now for average usage of 150gig per month, I pay for a 4 meg uncapped account with them. My family do not do any torrent downloads at all, just Facebook, you tube Netflix and showmax. I changed service to Telkom LTE and their policy states that they will never throttle on the above applications just on torrent pear to pear downloads. It’s now the 7th of September and Mweb terms and conditions state that I have to give a calendar months’ notice so I need to pay till the end of October and for me it means that I am paying for 2 months in full for not even connecting to their service. I don’t think it’s fair and being a customer for so many years for this treatment, Mweb will never see my business again, good luck for the future……</p>

0
Replies (2)
Mweb
Mweb's reply07 Sept 2016, 12:03
Official

Hi JJSPANG

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Mweb
Mweb's reply08 Sept 2016, 14:29
Official

Good Day JJSPANG,

Thank you for taking the time to raise your concerns.

Our customer care representatives have since been in contact with you and have provided you an alternate solution.

Please do not hesitate to contact us should you require any further feedback or assistance.

Kind regards
MWEB Client Services