Paying for Data but not using it
<p>I used to stay in Riebeeckstad and had an ADSL line there but now im at Rietzpark and my new place does not have ADSL and I dont want it anymore as it does not allow me certain things, now for the past five months or so I have been paying my subscription for mahala. Im just looking for something that can work without adsl</p>
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Replies (3)
Mweb's replyOfficial
18 Jul 2016, 10:45Good day Simon Lethoko
Thank you for taking the time to raise your concerns.
Our customer care representative has tried calling you and the account holder, without success.
The account signed up for was a 12 month contract, which means that if premature cancellation is requested that a settlement balance will need to be paid.
This feedback has also been provided to you via email from our cancellations team.
Unfortunately the cancellation cannot be processed unless the contract term has expired or the settlement balance is paid.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply18 Jul 2016, 10:45
Official
Good day Simon Lethoko
Thank you for taking the time to raise your concerns.
Our customer care representative has tried calling you and the account holder, without success.
The account signed up for was a 12 month contract, which means that if premature cancellation is requested that a settlement balance will need to be paid.
This feedback has also been provided to you via email from our cancellations team.
Unfortunately the cancellation cannot be processed unless the contract term has expired or the settlement balance is paid.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
19 Jul 2016, 11:13Good day Simon Lethoko
Please advise how you'd like to proceed to the options provided in last Hello Peter response?
We eagerly await your response in order for us to action the way forward. You are more than welcome to contact us if you require further details around the cancellation process: http://www.mweb.co.za/aboutus/contact-us
Kind regards
MWEB Client Services
Best regards,
Mweb's reply19 Jul 2016, 11:13
Official
Good day Simon Lethoko
Please advise how you'd like to proceed to the options provided in last Hello Peter response?
We eagerly await your response in order for us to action the way forward. You are more than welcome to contact us if you require further details around the cancellation process: http://www.mweb.co.za/aboutus/contact-us
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
26 Jul 2016, 06:58Good Day Simon Lethoko
Thank you for taking time to post the initial Hello Peter.
We have since tried to contact you via Telephone and Hello Peter; unfortunately we have not been able to obtain a response.
The Hello Peter will now be closed from our side.
If you require further assistance, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply26 Jul 2016, 06:58
Official
Good Day Simon Lethoko
Thank you for taking time to post the initial Hello Peter.
We have since tried to contact you via Telephone and Hello Peter; unfortunately we have not been able to obtain a response.
The Hello Peter will now be closed from our side.
If you require further assistance, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,