Paying for a service we don't have

Fiber lines were installed in our area in and around November. In February, we thought we'd enquire about getting fiber. Both the website and the sales person said that that fiber was ready in our area, so we decided to go with it. We timed our Telkom cancellation with the mweb installation, but the installation was cancelled numerous times due to no available technicians and bad weather. They finally installed on Monday in the wrong room. When we called to find out how to activate, we were told that fiber in our area is not "live" yet and they can't give us an idea as to when. So we're paying for a service we don't have. Well done mweb. You have become the monster you are fighting against.