Paying for a service we are not getting

<p>We have an mweb account with a line so that they can deal with telkom if any issues arrise. We been struggling with disconnection and slow line speeds for months now. All mweb does is "esculate" the problem to telkom and nothing gets done to fix the problem. In the meanwhile we have to sit with the issue paying for a service we arent getting.</p> <p> </p> <p>Mweb needs to make another plan in order for telkom to do their job. Have your own team to do telkoms job for them or anything to keep your customers.</p>