Paying for a 200mbps line. Getting less than 1mbps for a third of the day.

Upgraded our 20mb fibre line to 200mb. Since then we have been having internet issues every single day. I've spent 5 hours on the phone either with an Mweb consultant or the music playing while on hold. 5 HOURS! We are paying for a 200mb line but are getting speeds of below 1mbps! Not even 1% of what we are paying for. This happens atleast 8 hours a day and is usually at the worst time like when I'm at home. I have done everything suggested from the technicians which include: -Restarting my router and fibre box. -Resetting the router to ensure the correct settings are chosen. -Changing out cables to ensure none are faulty. -Changing the channel to all 13 options and testing the speeds. At first the problem was that our old router was still on and interfering with the new one...except our old router was in a box in my closet and the router they were picking up was someone else's which according to their system was ours. Ok got that sorted out. Next time the problem was most likely settings on the router. Ok reset it and selected everything as instructed by technician. Still not fixed. Changed all the ethernet cables, the cable going from the router to the fibre box...still not fixed. Now I'm trying to get a technician to come to my house to find the problem that has been going on for 2 weeks. They won't send a technician because there has been a problem in Discovery the past 2 days which affects us. Thats cool and all but our problem has been going on for 2 weeks so just send a technician! If our problem is not fixed when the outage in Discovery is resolved I'm cancelling my service with Mweb.