PAYING FOR 2 PRODUCTS WHEN YOU UPGRADE 1!!!

Mweb's customer service is absolutely pathetic!!! We had an LTE line with Mweb, we then upgraded to Fibre and the installers told us once the Fibre is activated we can cancel our LTE. But we've been trying to cancel and Mweb is holding us accountable for the LTE line for 24 months - we are paying double on a product that we've upgraded. Mweb's customer care does not take any accountability and blames the installers, Telkom and iAfrica. We pay Mweb and we expect a service from them. Now they are making the customers pay double (2 products at the same time) for something that we've upgraded!!!