Paying for 2. no assistance 3 weeks gone.

when i took out my LTE contract i was advised by the sales consultant that as soon as fiber was available in my area i would be contacted and upgraded to fiber. and i will not pay a cancelation cost for the LTE router. fiber has been available for some time and no one had contacted me to upgrade. i eventually got fed up and decided to use the self service after waiting 3 months since the fiber became available in my area . Mweb still has not canceled my LTE contract and i am now paying for 2 wifis. when i contacted MWEB they advised me that i need to pay for the router due to cancelation on my old package which is over R2000. i called in and got pathetic customer service and eventually after a few attempts some one logged a query (MWB***9) and advised I'm going to be contacted in 48 hours, its now 3weeks and MWEB will once again debit me twice again this month again due the issue now being resolved and to me who currently still has 2 active WIFI contracts.

I'm just making myself frustrated by calling because most consultants are working from home and cannot do anything other than say the will contact me back but never do.