1 reviews | Active since May 2017

27 Mar 2018, 23:01

Paying for 10 Mbs line Getting 0.40 mbs line!

Paying 1K a month for a 10 meg line that constantly runs at ****ing 0.40Mb/s .... This is absolute bull**** I have internet for online gaming. I pay for the damn service so I should ****ing get it. SERIOUSLY!!! Since I got my line there have been constant fluctuations. If a customer is paying for a line speed give them the line speed dont duck and dodge and come here with your fair usage **** because thats what it is. ****! Worst ISP I have ever had. Even my LTE with Neotel was better and that was a 4meg line and had better consistency than your so called 10 meg line ... **** you guys are useless!

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Replies (1)
Mweb
Mweb's reply28 Mar 2018, 15:31
Official

Good day jonathan-skellington-esterhuyzen

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services