PAYING CLIENT_NO INTERNET FOR 5 DAYS, WORKING FROM HOME WITH NO WIFI_NO COMMUNICATION FROM ISP/SERVICE PROVIDER

Mweb is our ISP as we've been told over and over again, it is now day 5 without internet, the Vuma maintenance team was here on Tuesday, found the problem and said they'd be back that day, no on has since been here, and no communication at all. I work from home and it's costing me alot of money to hotspot my phone, thus far it's been double of my monthly payments to Mweb/Vuma which is paid in full on time every month, just to be able to work. I need urgent assistance and there is no number I can even call, it just directs me to my ISP, which is Mweb, and who seems to not have clear communication with Vuma either, this is unacceptable, I will be sure to be changing service providers soon, this can't go on!