rM
rachel M
1 reviews | Active since Sept 2018
19 Aug 2026, 18:04
Paying but half of the month the is no connection
Not happy with the service iam getting, i always don't have internet connection yet i pay every month, this month has been the worst i work from home but had to buy so much data due to not having connection. I called twice yesterday to ask if a call can be logged to telkom to see if the is nothing wrong with the network tower in my area, the technician kept on asking the same questions as they always do and i keep on telling them i already did the rebooting over and over again. Iam still not sure of the request was sent to telkom or not as the line always gets cut. Iam Still without internet connection.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
20 Aug 2026, 09:27Morning Rachel
We understand how frustrating this has been, especially when you rely on your LTE connection to work from home and have had to spend additional money on mobile data because of the ongoing instability.
We understand how frustrating this has been, especially when you rely on your LTE connection to work from home and have had to spend additional money on mobile data because of the ongoing instability.
We’ve arranged for our Tech Support Team to contact you directly under callback *** to troubleshoot the Telkom LTE service and guide you through the next steps.
This callback is important because the team needs to establish exactly where the connection is failing and determine whether the issue is related to the LTE service, router configuration, signal quality, or the Telkom network/tower serving your area. Once these checks are completed, the relevant team can take the appropriate action to restore a stable connection rather than continuing with the same basic rebooting steps.
We also understand that repeated troubleshooting can be frustrating, particularly when you’ve already completed these steps several times. The purpose of the callback is to take the investigation further and ensure the necessary checks are completed.
We appreciate your patience and the impact this disruption has had on your work and costs. We’ll do our best to get you back to a stable connection as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply20 Aug 2026, 09:27
Official
Morning Rachel
We understand how frustrating this has been, especially when you rely on your LTE connection to work from home and have had to spend additional money on mobile data because of the ongoing instability.
We understand how frustrating this has been, especially when you rely on your LTE connection to work from home and have had to spend additional money on mobile data because of the ongoing instability.
We’ve arranged for our Tech Support Team to contact you directly under callback *** to troubleshoot the Telkom LTE service and guide you through the next steps.
This callback is important because the team needs to establish exactly where the connection is failing and determine whether the issue is related to the LTE service, router configuration, signal quality, or the Telkom network/tower serving your area. Once these checks are completed, the relevant team can take the appropriate action to restore a stable connection rather than continuing with the same basic rebooting steps.
We also understand that repeated troubleshooting can be frustrating, particularly when you’ve already completed these steps several times. The purpose of the callback is to take the investigation further and ensure the necessary checks are completed.
We appreciate your patience and the impact this disruption has had on your work and costs. We’ll do our best to get you back to a stable connection as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team