Pay for something and not getting it
I am paying 599.99 a month for 8meg data and line rental at mweb for the last 4 to 5 month my internet is so slow at night can not even go into google. what i can not understand is that mweb is managing my line from telkom and for 4 to 5 month they couldn't pick up that there is a problem rather than just leave it and just getting in the bucks.
As i phoned in a week or 2 back to tell them that i think there is something wrong and as the call service person told me yes there is something wrong as my line that comes from telkom is only giving 4meg and that they will log a fault.
Now this is what i want to know MWEB i can you not pick something like this up and what about the MONEY i paid for a 8meg for 4 to 5 months and just getting 4 meg and you guys are suppose to manage my line and pick stuff like this up??????
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Mweb's replyOfficial
15 Nov 2017, 16:50Good day martin-scholtz
Thank you for raising your concerns.
As per your discussion with our customer service representative your query has been addressed and will receive the urgency it deserves.
Our team who liaises with Telkom will remain in contact with you.
Apologies for any inconvenience caused.
Kind regards
MWEB
Best regards,
Mweb's reply15 Nov 2017, 16:50
Official
Good day martin-scholtz
Thank you for raising your concerns.
As per your discussion with our customer service representative your query has been addressed and will receive the urgency it deserves.
Our team who liaises with Telkom will remain in contact with you.
Apologies for any inconvenience caused.
Kind regards
MWEB
Best regards,
's updateReviewer Update
04 Feb 2018, 11:54and we back at it again with almost no internet speed.. well done guys u just know how to make people angry and upset.
's update04 Feb 2018, 11:54
Reviewer Update
and we back at it again with almost no internet speed.. well done guys u just know how to make people angry and upset.