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Anna van der walt
1 reviews | Active since Mar 2026
09 Mar 2026, 08:53
Pay for nothing. No service at all
I am extremely frustrated with the service I am receiving from MWEB. First, I had to wait more than four weeks for a SIM swap to be completed. During this time I was repeatedly told that the SIM had to be activated by Telkom. After four weeks MWEB eventually did a SIM swap. After the SIM swap the service worked properly for about two weeks. However, I am paying for an uncapped 20 Mbps LTE line and most of the time I only receive speeds of around 3 Mbps. On the 1st of the month the speed suddenly returned to normal, but shortly afterwards it dropped again to around 3 Mbps. I have already logged multiple complaints with MWEB but the problem is still not resolved. It is very frustrating to pay for a 20 Mbps service but only receive 3 Mbps. Please can this matter be investigated and resolved urgently.
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Replies (5)0
Replies (5)
Mweb's replyOfficial
09 Mar 2026, 11:08Hi Anna, thank you for sharing your experience and for detailing the challenges you’ve faced. We completely understand how frustrating it must be to pay for an uncapped 20 Mbps LTE service but regularly receive speeds around 3 Mbps, especially after waiting so long for the SIM swap to be completed. Please note that a fault has been logged on your account, and our technical team will investigate the speed issues thoroughly. You will receive feedback directly from us once the matter has been resolved. We appreciate your patience while we work to get your service performing as expected. Your experience is important to us, and we are committed to resolving this issue as quickly as possible. U^
Mweb's reply09 Mar 2026, 11:08
Official
Hi Anna, thank you for sharing your experience and for detailing the challenges you’ve faced. We completely understand how frustrating it must be to pay for an uncapped 20 Mbps LTE service but regularly receive speeds around 3 Mbps, especially after waiting so long for the SIM swap to be completed. Please note that a fault has been logged on your account, and our technical team will investigate the speed issues thoroughly. You will receive feedback directly from us once the matter has been resolved. We appreciate your patience while we work to get your service performing as expected. Your experience is important to us, and we are committed to resolving this issue as quickly as possible. U^
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Anna van der walt's updateReviewer Update
09 Mar 2026, 13:12If you go back on my chats you will see I was on a chat this morning to someone and I ask to speak to a manger, but MWeb personal doesn't want to lock a call and give me a ref for it. I had a ref from Feb and nobody phoned me. Can somebody please get InTouch with me
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Anna van der walt's update09 Mar 2026, 13:12
Reviewer Update
If you go back on my chats you will see I was on a chat this morning to someone and I ask to speak to a manger, but MWeb personal doesn't want to lock a call and give me a ref for it. I had a ref from Feb and nobody phoned me. Can somebody please get InTouch with me
Mweb's replyOfficial
09 Mar 2026, 13:16Hi Anna, we understand how frustrating it must be to have requested a call back previously and not receive the follow-up you were expecting, especially after asking to speak with a manager. Please be assured that our faults team will reach out to you directly and assist further with your query. They will review the previous interactions and work with you to address the issue and provide the support you need. We appreciate your patience and thank you for bringing this to our attention. Our team will be in touch to assist you further. U^
Mweb's reply09 Mar 2026, 13:16
Official
Hi Anna, we understand how frustrating it must be to have requested a call back previously and not receive the follow-up you were expecting, especially after asking to speak with a manager. Please be assured that our faults team will reach out to you directly and assist further with your query. They will review the previous interactions and work with you to address the issue and provide the support you need. We appreciate your patience and thank you for bringing this to our attention. Our team will be in touch to assist you further. U^
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Anna van der walt's updateReviewer Update
09 Mar 2026, 13:27This is not the first time.
When a started with Mweb I waited almost a month so MWeb can just tell me I need a SIM swap.
After the SIM swap it worked for twee weeks and then it started. On the 1st of this month evening was 💯 but after a week it is back to almost nothing.
I requested credit for the month I was paying for nothing. I got a ref number but no one is getting back to me.
Look at my chats and you can see what kind of service MWeb is giving there clients
When a started with Mweb I waited almost a month so MWeb can just tell me I need a SIM swap.
After the SIM swap it worked for twee weeks and then it started. On the 1st of this month evening was 💯 but after a week it is back to almost nothing.
I requested credit for the month I was paying for nothing. I got a ref number but no one is getting back to me.
Look at my chats and you can see what kind of service MWeb is giving there clients
Avdw
Anna van der walt's update09 Mar 2026, 13:27
Reviewer Update
This is not the first time.
When a started with Mweb I waited almost a month so MWeb can just tell me I need a SIM swap.
After the SIM swap it worked for twee weeks and then it started. On the 1st of this month evening was 💯 but after a week it is back to almost nothing.
I requested credit for the month I was paying for nothing. I got a ref number but no one is getting back to me.
Look at my chats and you can see what kind of service MWeb is giving there clients
When a started with Mweb I waited almost a month so MWeb can just tell me I need a SIM swap.
After the SIM swap it worked for twee weeks and then it started. On the 1st of this month evening was 💯 but after a week it is back to almost nothing.
I requested credit for the month I was paying for nothing. I got a ref number but no one is getting back to me.
Look at my chats and you can see what kind of service MWeb is giving there clients
Mweb's replyOfficial
09 Mar 2026, 13:32Hi Anna, thank you for sharing your experience. We understand how frustrating it must be to deal with recurring service issues, especially after the SIM swap and the brief period where the service was working as expected. We also acknowledge your concern regarding the credit request you previously logged. Please be assured that the matter is currently being investigated by the relevant team. Once the investigation has been completed, the team will confirm whether any credits need to be app**** to your account and provide you with feedback accordingly. We appreciate your patience while this review is underway and thank you for bringing this to our attention. U^
Mweb's reply09 Mar 2026, 13:32
Official
Hi Anna, thank you for sharing your experience. We understand how frustrating it must be to deal with recurring service issues, especially after the SIM swap and the brief period where the service was working as expected. We also acknowledge your concern regarding the credit request you previously logged. Please be assured that the matter is currently being investigated by the relevant team. Once the investigation has been completed, the team will confirm whether any credits need to be app**** to your account and provide you with feedback accordingly. We appreciate your patience while this review is underway and thank you for bringing this to our attention. U^