Pay for non services

Yoh!! You pay for Fibre whilst you don't have connectivity, disconnect when you connect 2 or more devices and streaming is a problem. You call Mweb, you're put on hold for 30 minutes until you run out of airtime. You ask the technician who is dealing with your call about their long long wait/hold and they say they can't call you back. Fibre ya vuma/mweb ke ****