1 reviews | Active since Mar 2009
Pay for an 8mb line - receive constant 2mb service
<p>If you want the following internet you will need to use MWEB as this is why they are so excellent</p> <p> </p> <p>* Get home at night, realise your 8mb internet line is running at 0.21 again</p> <p>* Restart Router</p> <p>* 5 Minutes later, line is back to 0.21</p> <p>* Phone Mweb. Receive apology and they state they will reset port</p> <p>* 5 Minutes later, line back at 0.21</p> <p>* Go onto your mobile phone internet</p> <p>* Buy more data for your mobile internet as your 8mb line is once again not working</p> <p>* After repeating this week after week, they log a line fault</p> <p>* Wait 2 weeks for response and receive SMS your line has now been fixed</p> <p>* Get home after work and realise your internet is doing 0.21 again </p> <p>* Start back at step 1 again</p> <p> </p> <p>And just to clarify my frustration. Although MWEB has highly unreliable line speeds, agents never seem to be able to help you, agents always blaming telkom or seacom, and you still sit with 0.21mb line, they are specatacular in taking your money everymonth. Never have they failed to run their debit order to take their money, but after getting this you will not ever get service. </p> <p> </p> <p>I will be looking around from today for a new ISP as MWEB really dont know what they are doing</p>
Hi Gunther
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Hi Gunther
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
