Pay for 4mb, only receive 1mb

Good day<br> <br> This is the 4th time im trying to escalate this and quite honestly up to my witts end<br> I always get some story when I call and I am unimpressed with the service I have received.<br> <br> I am and have been paying for a 4mb line for a few years and have been receiving less then a 2mb line<br> Whether its mweb or Telkoms fault is irrelevant, this is what I am paying for yet not receiving what is advertised.<br> I pay Mweb to manage my Telkom line, hence the basis of its appeal, yet clearly just logging a call is as useful as a paper boat.<br> <br> This has been logged with Telkom over a week ago, and no one has had the decency to get back to me. <br> 1. Fault Reference number : 194BRK080216.<br> <br> Technicians have countless times run speed tests (with me) and confirmed the line speed is logged at far less the 1.0mb.<br> <br> I want a solution to this problem immediately, or a refund for the past 2 odd years and then my account closed.<br> <br> Please escalate this further, or I will be taking it further.<br>