1 reviews | Active since May 2010
Pathetic technical service
<p>Hi have been having endless issues with my Mweb sup**** modem. Each time I call, i wait on average 20 minutes on hold before an operator is available.</p> <p>The router constantly hangs, the speeds are erratic. Each time I call i am given something else to check.</p> <p>I have connected a cable, reset settings, changed channel settings etc.</p> <p> </p> <p>Why do you not want to replace or test the modem yourselfs. I have to restart the modem about 3 times daily. </p>
Good Day Sumie,
Thank you for taking the time to raise your concerns.
Our customer care team has since been in contact with you.
We are escalating a Specialist call back for you, in order for us to troubleshoot the connection.
Further contact will be made with you in due course.
Kind regards
MWEB Client Services
Best regards,
Good Day Sumie,
Thank you for taking the time to raise your concerns.
Our customer care team has since been in contact with you.
We are escalating a Specialist call back for you, in order for us to troubleshoot the connection.
Further contact will be made with you in due course.
Kind regards
MWEB Client Services
Best regards,